A KINGS Norton specialist autism service has received an Outstanding report from the Care Quality Commission.
Cygnet Wast Hills was praised for the dedication of its staff, tailored care plans and its specialised and skilled team.
The 25-bed residential service provides assessment, treatment and care to people with autism, learning disabilities and complex needs.
As well as high scores in the effective, caring and well-led assessment categories, the new CQC report highlights the dedication of the entire team at Cygnet Wast Hills, as well as the sophisticated and inclusive nature of care plans.
Three of the five categories judged were deemed ‘outstanding’ with the inspectors ranking the other two as ‘good’ meaning the service is considered ‘outstanding’ overall.
The report noted that family members said their relatives were well looked after and that staff were helpful, kind and supportive.
They felt fully involved in the care and treatment of their loved ones, and staff listened to them and welcomed their feedback.
The CQC also recognised the dedication of the entire Cygnet Wast Hills team citing how ‘the service went above and beyond to work proactively with external agencies and families” and patients were treated with compassion and kindness, and that their privacy and dignity were respected’.
Amy Childs, service manager at, Cygnet Was Hills, said: “I am really proud of the team at Cygnet Wast Hills whose dedication to those they support is reflected in our most recent CQC report.
“The findings during the inspection show that the staff team continue to utilise a truly person-centred approach to improve the lives of people we are honoured to support.”